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Finance At Oakdale Dental

At Oakdale Dental we offer a range of treatments to suit everyone.

Oakdale Dental, Leicester can offer several options to help with the cost of private dental treatment.

We have our finance plans and have 0% APR (subject to affordability, age and status and minimum spend applies) on treatment over £1000 (subject to approval). We also have a dental plan which will help to spread payments and give you benefits including worldwide emergency cover and out of hours emergency cover.

 

  • We take all major credit cards (except American Express).
  • We accept all patients and will never turn anyone away.
  • Your initial assessment is only £65.00.

Finance provided by Tabeo Broker Ltd (FCA 777539). Alif Moosajee Ltd is regulated by the Financial Conduct Authority as a broker (not a lender). Finance available to UK residents aged 18 and over. Registration number 835804

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Where required by law, loans will be regulated by the Financial Conduct Authority and the Consumer Credit Act 1974.

Medenta Finance Limited, authorised and regulated by the Financial Conduct Authority No: 715523. Registered in Scotland, No: SC276679. Registered address: 50 Lothian Road, Festival Square, Edinburgh, EH3 9WJ. Tel: 01691 684175. Medenta act as a credit broker, not the lender and will introduce businesses to V12 Retail Finance Limited for which they will receive a commission. The amount of commission will vary depending on the product chosen and amount borrowed.

V12 Retail Finance Limited is authorised and regulated by the Financial Conduct Authority. Registration number:679653. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH. Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. V12 Retail Finance Limited act as a credit broker, not a lender, and only offers credit products from Secure Trust Bank PLC for which they will receive a commission, the amount will vary depending on the amount of credit taken out but will not vary depending on the product chosen. Secure Trust Bank PLC trading as V12 Retail Finance is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH.

Terms and conditions apply. Written quotations are available on request from Secure Trust Bank PLC. Credit facilities are subject to status and affordability checks and only available to UK residents over the age of 18. Secure Trust Bank PLC reserves the right to decline any application. APR and repayment details are correct at time of publish.

Telephone calls are recorded for training and compliance purposes.

Finance is also provided by Tabeo Broker Ltd (FCA 777539)

​

Where required by law, loans will be regulated by the Financial Conduct Authority and the Consumer Credit Act 1974.

Medenta Finance Limited, authorised and regulated by the Financial Conduct Authority No: 715523. Registered in Scotland, No: SC276679. Registered address: 50 Lothian Road, Festival Square, Edinburgh, EH3 9WJ. Tel: 01691684175. Medenta act as a credit broker, not a lender and will introduce practices to V12 Retail Finance Limited for which Medenta will receive an introduction commission from Secure Trust Bank plc, V12 Retail Finance Limited’s parent company.

V12 Retail Finance Limited is authorised and regulated by the Financial Conduct Authority. Registration number:679653. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH. Correspondence address: 25-26 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. V12 Retail Finance Limited act as a credit broker, not a lender, and only offers credit products from Secure Trust Bank PLC for which they will receive a commission, the amount will vary depending on the amount of credit taken out but will not vary depending on the product chosen. Secure Trust Bank PLC trading as V12 Retail Finance is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 204550. Registered office: Yorke House, Arleston Way, Solihull, B90 4LH.

Terms and conditions apply. Written quotations are available on request from Secure Trust Bank PLC. Credit facilities are subject to status and affordability checks and only available to UK residents over the age of 18. Secure Trust Bank PLC reserves the right to decline any application.APR and repayment details are correct at time of publish. Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority.

Telephone calls are recorded for training and compliance purposes.

Finance is also provided by Tabeo Broker Ltd (FCA 777539) in the second instance.

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Our Complaint Procedure

Step-by-step complaints procedure

If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right.

We do everything we can to make sure our customers get the best products and service possible, however, sometimes we understand that we may not get things right. If this happens, please let us know.

We want to:

 

  • make it easy for you to tell us what went wrong;
  • give your complaint the attention it deserves;
  • resolve your complaint without delay; and
  • Provide you with the right outcome to your complaint

How & where to complain

If you are not satisfied with any aspect of our service or products you can tell us in the following ways:

In person – call into our office at the address shown overleaf. We are open Monday to Wednesday, 8:00 AM – 5:00 PM, Thursday 8:00 AM – 7:30 PM, and Friday 8:00 AM – 12:30 PM.

In writing – write to us at the address overleaf and address your letter to Dr Alif Moosajee, Oakdale Dental, 23 Fosse Road Central, Leicester, LE3 5PU.

By telephone – call us on 0116 26 27 150 during our office hours and ask for the Customer Services Department.

By email – using the email address shown overleaf

How long will it take?

We always aim to resolve complaints in a timely manner and to the satisfaction of all concerned. We endeavour to resolve complaints quickly, through thorough investigation.

Please see timeframes below:

  • If we are able to resolve a complaint within 3 business days, we will issue the complainant with a summary resolution letter detailing our resolution and advising the customer of their right to refer the complaint to the Financial Ombudsman Service.
  • For every complaint received that cannot be resolved within 3 business days, we will issue the complainant with an acknowledgement letter within 5 business days, along with a copy of our complaint’s procedure.
  • We will advise the complainant on each communication when they can expect to hear from us next
  • If after 4 weeks we are still not in a position to resolve a complaint, we will issue the complainant with a ‘4 week holding letter’ advising why we are not yet in a position to resolve the complaint.
  • We will endeavour to resolve complaints in a timely manner and within 8 weeks as a maximum.
  • If we cannot resolve a complaint within 8 weeks then we will remind complainants of their right to refer their complaint to the Financial Ombudsman Service (see final response letter templates).
  • All complaints received and resolved will be recorded so we are able to identify trends and make the necessary business changes to improve the services to our customers and prevent repeat occurrences.
  • If a 3rd party is solely responsible for the complaint or the reasons for the complaint, we will refer the complaint to them within 5 business days and write to the customer to make them aware of this.

If a 3rd party is jointly responsible for the complaint with us, we will refer the complaint to them within 5 business days, write to the customer to make them aware of this, and then investigate and handle the complaint points relating to us as per our normal process.

If we cannot resolve your complaint

If we are unable to resolve your complaint within 8 weeks, we will:

  • Send you a letter explaining our reasons for the delay and an indication of when we expect to provide our final response

The Financial Ombudsman Service

Our aim is to resolve all complaints internally. However, if after receiving our final response letter, or if eight weeks have passed, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). Their contact details are shown overleaf.

Financial Ombudsman Service

If you would like the Financial Ombudsman Service to look into your complaint you must contact them within six months of the date of our final response letter.

The Financial Ombudsman Service
Exchange Tower
London, E14 9SR

Telephone: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Further information can be obtained from the Financial Ombudsman Service’s website at
www.financial-ombudsman.org.uk

Introduction

It is our aim to provide the best possible care in a friendly, efficient and safe environment. We are trying to improve the service that we provide and we really need to know if we are doing things right and if not how we can improve them.

How to make a complain

Our aim is to resolve things as quickly and informally as possible. If you have a particular concern or complaint, please speak to someone involved in your treatment, such as the dentist, hygienist, nurse or receptionist. They are often the best person to deal with your concerns and will try to put things right on the spot.

If you wish to make a formal complaint, we ask you to put this in writing, giving the full details of your complaint. The practice manager will contact you on receipt of this letter giving you an approximate time of the investigation of your complaint. They may also require further information to help us understand exactly what happened.

Once a full investigation has taken place a written response of findings will be forwarded to you, usually within 20 working days. Sometimes an investigation may take longer, if so, you will be contacted.

If you are not satisfied with the result of our outcome then a complaint may be referred to the Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London SWIP 4QP (tel: 0345 015 4033 or www.ombudsman.org.uk)

How to make a compliment

If you are pleased with with the care/service you have received within the practice and would like the staff involved to be praised, please let us know as it helps us develop a good practice and improve the quality of care we provide. You may let us know either verbally or in writing your comments on feedback question form or via our google page.

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Complaints made to practice

  •  The person responsible for dealing with any complaints about the service is Dr Alif Moosajee. He can be contacted via email on info@oakdaledental.co.uk or via phone on 0116 26 27 150.
  •  If a patient complains on the telephone or at the reception desk, we will listen to His or Her complaint and offer to refer him or her to Dr Alif Moosajee.
  •  The member of staff will take brief details of the complaint and pass them on. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  • If the patient complains in writing the letter will be passed on immediately to Dr Alif Moosajee.
  • If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist, unless the patient does not wish for this to happen.
  •  We will acknowledge the patient's complaint within three working days. You will be invited to discuss your concerns; we will seek to investigate the complaint within the agreed response period of the complaint being received to give an explanation of the circumstances which led to the complaint. If we are unable to investigate the complaint within this agreed time period we will notify the patient. giving reasons for the delay and a likely period within which the investigation will be completed.
  •  We will confirm the decision about the complaint in writing immediately after completing our investigation. This will be within 14 days of the compliant received.

Financial Ombudsman Service - https://www.financial-ombudsman.org.uk/

Complaint: info@financial-ombudsman.org.uk

Call the helpline on 0800 023 4567

General Dental Council - www.gdc-uk.org

37 Wimple Street
London
W1G 8DQ

Call on 0845 222 4141 or 020 7887 3800